Refund & Cancellation Policy / रिफंड पॉलिसी
Last Updated: 1 June 2026 • Ltrands Technologies Private Limited
1Order Cancellation Prior to Dispatch
Customers can cancel any pending hardware or accessory order at zero charge as long as the parcel has not yet been dispatched from our warehouse.
- How to Cancel: Contact our support team at support@ltrands.com with your Order ID before the dispatch notification is triggered.
- Refund for Cancellation: A 100% full refund (including any prepaid shipping charges) will be initiated back to your original payment method immediately.
2Eligibility for 7-Day Product Refunds
We provide a 7-Day Return and Refund Window starting on the date of successful delivery for any of the following qualifying conditions:
- Dead on Arrival (DOA) / Hardware Malfunction: The scanner fails to power on or Bluetooth transmitter fails to pair on supported vehicles.
- Incompatible Vehicle Protocol: The diagnostic scanner is unable to communicate with your vehicle ECU (and our technical support verifies no compatible protocol workaround exists).
- Wrong Product / Missing Items: You received an item different from what was ordered or an accessory was missing from the product box.
- Transit Damage: Physical transit damage reported within 48 hours of delivery with unboxing proof.
3Refund Modes & Payment Timelines
Once the returned item is delivered back to our testing facility and clears the standard Quality Check (QC), the refund will be released according to your initial payment method:
Refunds are credited directly back to the original source account/bank card via our payment gateway within 5 to 7 business days.
COD refunds are issued via direct UPI Transfer or Bank NEFT/IMPS within 3 to 5 business days after the customer provides verified bank account/VPA details.
4Non-Refundable Scenarios & Exclusions
Refunds cannot be issued under the following circumstances:
- Electrical Surge / 24V Mishandling: Connecting a 12V ELM327 scanner directly to a 24V commercial vehicle port without a 24V step-down protector cable (as explicitly warned in user manuals and safety notices).
- Physical Damage / Tampering: Devices with cracked casings, burnt pins, broken solder joints, or altered firmware.
- Missing Original Box / Contents: Products returned without the original packaging, user manual, or bundled connector adapters.
- Requests Beyond 7 Days: Refund requests submitted after 7 calendar days from confirmed delivery (defective units will instead be serviced under our 1-Year Replacement Warranty).
5Step-by-Step Refund Request Process
- Send Email Request: Email support@ltrands.com with the subject line “Refund Request - Order #[Your-Order-ID]”.
- Include Details: State the exact reason for the refund, your contact number, and attach 1–2 photos or a short video demonstrating the issue.
- Pickup or Dispatch: Our team will verify the details within 24 hours and schedule a reverse courier pickup or provide return shipping instructions.
- QC & Payout: Upon warehouse receipt and QC clearance, your refund will be immediately initiated.
6Contact & Grievance Redressal
Ltrands Technologies Private Limited — Grievance Officer
Email: support@ltrands.com
All refund and billing disputes are acknowledged within 24 business hours and resolved within 7 working days.