Privacy Policy / प्राइवेसी पॉलिसी

1Introduction & Territorial Jurisdiction

This Privacy Policy describes how Ltrands Technologies Private Limited and its affiliates (collectively “VahanScan, we, our, us”) collect, use, share, protect or otherwise process your information/personal data through our website https://vahanscan.com/ and related mobile application (hereinafter referred to as ‘Platform’).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy (Information Technology Act, 2000, applicable SPDI Rules 2011, and the Digital Personal Data Protection Act). If you do not agree please do not use or access our Platform.

2Collection of Personal & Sensitive Data

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship, and related information provided from time to time.

• Personal Data: Information provided during sign-up/registering, purchasing hardware, or contacting support such as name, date of birth, delivery address, telephone/mobile number, email ID, and any proof of identity or address required for transactions.
• Sensitive Personal Data: Collected with your explicit consent, such as payment instrument information (processed securely through PCI-DSS compliant payment gateways such as PhonePe / UPI / cards) or biometric/device identifiers to enable specific app features in accordance with applicable laws.
• Technical & Telemetry Data: Vehicle diagnostic data (OBD-II PIDs, RPM, speed, Diagnostic Trouble Codes DTCs), paired Bluetooth adapter hardware identifiers (ELM327 MAC address), and device operating system logs.
• Usage & Preferences: We may track your behavior, preferences, and browsing interactions on our Platform. This information is compiled and analyzed on an aggregated basis.

You always have the option to not provide information by choosing not to use a particular service or feature on the Platform. When third-party business partners collect your personal data directly, you will be governed by their respective privacy policies.

3Usage of Personal Data

We use your personal data to provide the services and products you request. Specifically, we use personal data to:

• Assist in handling, processing, and fulfilling orders for hardware scanners, cables, and accessories.
• Enhance customer experience and provide vehicle diagnostic guides in Hindi and English.
• Resolve technical disputes, process refunds/exchanges, and troubleshoot connection issues.
• Inform you about online and offline offers, products, services, firmware updates, and app improvements (with easy opt-out).
• Detect and protect against errors, fraud, and other criminal activities.
• Enforce our Terms of Use and conduct analytical market research.

4Sharing & Disclosures to Third Parties

We may share your personal data internally within our group entities and affiliates to provide you access to services and products offered by them.

We may disclose personal data to third parties such as logistics partners (couriers for shipping products), prepaid payment instrument issuers and payment gateway aggregators (including PhonePe for secure payment processing), customer support tooling, and marketing channels to fulfill services.

We may disclose personal and sensitive personal data to government agencies or authorized law enforcement bodies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes; enforce our Terms of Use; or protect the rights, property, or personal safety of our users or the general public.

5Security Precautions

To protect your personal data from unauthorized access, disclosure, loss, or misuse, we adopt reasonable security practices and procedures complying with standard industry benchmarks.

Once your information is in our possession, we adhere to strict security guidelines to protect it against unauthorized access and offer the use of secure servers. However, the transmission of information over the internet is not completely secure for reasons beyond our control. By using the Platform, users accept the inherent security implications of data transmission over the internet. Users are responsible for ensuring the protection of login credentials for their accounts.

6Data Deletion & Retention Policy

You have an option to request deletion of your account and associated records by visiting our Data Deletion Request Page or by contacting our Grievance Officer.

In the event of pending grievances, warranty claims, pending shipments, or unpaid services, we may refuse or delay deletion until matters are settled. Once deleted, you will lose access to account history.

We retain personal data for a period no longer than is required for the purpose for which it was collected or as required under applicable Indian laws. We may retain anonymized data for ongoing analytical and research purposes.

7Your Rights & Consent Withdrawal

Your Rights: You may access, rectify, and update your personal data directly through the Platform or by writing to our support team.

Consent: By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure and processing of your information in accordance with this Privacy Policy. You consent to us (including our affiliates, logistics partners, and communication channels) contacting you through SMS, instant messaging apps (WhatsApp), phone calls, and/or email for transactional and operational purposes.

Withdrawal of Consent: You have the option to withdraw your consent by writing to the Grievance Officer at contact@ltrands.com with the subject line: “Withdrawal of consent for processing personal data”. Please note that withdrawal of consent will not operate retrospectively and will be executed in accordance with applicable laws.

8Changes to this Privacy Policy

Please check our Privacy Policy periodically for updates. We may update this Privacy Policy to reflect changes to our information practices or legal obligations.