Return & Exchange Policy / रिप्लेसमेंट पॉलिसी

17-Day Hassle-Free Return & Replacement Window

At VahanScan (operated by Ltrands Technologies Private Limited), we want automotive mechanics, garage owners, and car/bike enthusiasts to have complete confidence in their diagnostic tools. We offer a 7-day replacement & exchange window starting on the date the product is marked delivered by the courier.

• Dead on Arrival (DOA) / Defective Hardware: Replaced with a brand-new, factory-tested unit free of charge.
• Wrong Model or Missing Parts: If you received a model different from what you ordered or a cable adapter was missing, we dispatch the correct item immediately.
• Incompatibility: If our technical team confirms your vehicle ECU protocol cannot communicate with the ordered scanner, you may exchange it for a compatible adapter or request a return.

2Free Replacement vs. Product Exchange

31-Year Comprehensive Hardware Warranty

4Conditions Required for Return Acceptance

To ensure a smooth return and verification process, the item must meet the following criteria:

• The hardware unit must be physically intact without cracks, burns, or severed cable pins.
• The product must be returned with its original product box, barcode stickers, user manual, and bundled accessories.
• The return request must be initiated within 7 calendar days of delivery.

5Reverse Pickup & Shipping Guidelines

We arrange doorstep reverse pickup via our logistics partners across 19,000+ serviceable pin codes.

• Doorstep Pickup: A courier representative will visit your location to collect the packaged product within 2–3 business days of return authorization.
• Self-Ship (Remote PIN Codes): If reverse pickup is unserviceable at your PIN code, you can ship the parcel via India Post Speed Post or a local courier. We will reimburse standard shipping expenses upon submission of the courier receipt.

6How to Initiate a Return or Exchange

1. Contact Support: Email support@ltrands.com with subject “Return/Exchange - Order #[Your-Order-ID]”.
2. Provide Diagnostic Proof: Mention your vehicle make/model and attach 1–2 photos or a short video showing the issue or diagnostic screen.
3. Verification & Dispatch: Our technical team will review the ticket within 24 hours, provide troubleshooting or approve the reverse pickup.
4. Replacement Delivered: Once collected or inspected, the replacement or exchanged item is dispatched within 24 hours.

7Contact Details