Return & Exchange Policy / रिप्लेसमेंट पॉलिसी
Last Updated: 1 June 2026 • Ltrands Technologies Private Limited
17-Day Return & Exchange Terms
We offer refund / exchange within the first 7 days from the date of your purchase or delivery. If 7 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind (defective units will be serviced under our 1-Year Hardware Warranty).
In order to become eligible for a return or an exchange:
- The purchased item must be unused and in the same condition that you received it.
- The item must have its original packaging, box, warranty card, and bundled connectors.
- If the item was purchased on a special clearance sale, the item may not be eligible for return/exchange unless verified as mechanically defective or damaged during transit.
- Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged upon arrival.
You agree that there may be certain categories of products / items that are exempted from returns or refunds (such as unlocked digital diagnostic software credits or customized cables). Such categories will be clearly identified to you at the time of purchase.
2Inspection & Quality Check (QC) Approval
For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us at our central testing facility, we will send you an email to notify you about receipt of the returned / exchanged product.
Further, if the same has been approved after the quality check at our end, your request (i.e. return / replacement / exchange payout) will be processed in accordance with our policies within 7 days.
3Replacement & Model Upgrade Options
If your scanner arrives defective or fails pairing, we arrange reverse courier pickup and ship a brand-new factory-tested unit at zero extra shipping cost.
Need to upgrade from a 12V scanner to a 24V Commercial Truck Step-Down Kit or an 11-in-1 Bike Adapter kit? You can exchange unopened items by adjusting the price difference.
41-Year Comprehensive Hardware Warranty
Beyond the 7-day initial return period, all VahanScan branded OBD scanners and hardware dongles are backed by our 1-Year Limited Replacement Warranty covering internal microcontroller defects, Bluetooth IC failure, and factory component malfunctions.
Note: Physical liquid damage, cracked plastic casings, or electrical burnouts caused by connecting 12V dongles to 24V truck ports without step-down converters are not covered under warranty.
5How to Initiate an Exchange or Return
- Contact Support: Email contact@ltrands.com or call +91 63504 15950 with subject “Return/Exchange - Order #[Your-Order-ID]” within 7 days of delivery.
- Diagnostic Verification: Provide your vehicle make/model and attach 1–2 photos or a short video demonstrating the issue.
- Reverse Pickup: Our courier representative will collect the packaged product from your doorstep.
- Dispatch or Refund: Once received and verified, the replacement unit or refund is dispatched within 24 to 48 hours.
6Contact Details & Returns Desk
Ltrands Technologies Private Limited — Returns & Warranty Division
Registered Office: Gulabi Market, Keshav Nagar, New Power House, Chomu, Jaipur, Rajasthan, PIN 303702
Email: contact@ltrands.com
Phone: +91 63504 15950