Shipping & Delivery Policy / शिपिंग पॉलिसी
Last Updated: 1 June 2026 • Ltrands Technologies Private Limited
1Order Processing & Dispatch Timeline
All physical orders (including ELM327 Mini Bluetooth scanners, 11-in-1 motorcycle diagnostic adapter cables, 24V step-down converters, and accessories) placed on VahanScan are processed and dispatched by Ltrands Technologies Private Limited.
- Dispatch Hours: Orders received before 2:00 PM IST on business days (Monday through Saturday) are typically packed and handed over to our courier partner within 24 to 48 hours.
- Holidays & Weekends: Orders placed on Sundays or National Gazetted Holidays are dispatched on the next immediate working business day.
- Digital Bonus Credits: Any companion VahanScan app diagnostic credits or unlock vouchers included with your hardware purchase are delivered instantly via SMS/WhatsApp and reflected in your order confirmation screen.
2Delivery Timelines by Region
We ship nationwide across India using tier-1 logistics partners integrated through Shiprocket (including Blue Dart, Delhivery, Shadowfax, DTDC, Xpressbees, and India Post Speed Post).
| Destination Region | Estimated Delivery Time | Carrier Partners |
|---|---|---|
| Delhi-NCR & Northern Hubs | 2 – 3 Business Days | Blue Dart / Delhivery Surface |
| Tier 1 Metros (Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune) | 3 – 5 Business Days | Blue Dart / Delhivery Express |
| Tier 2 & Tier 3 Cities (Rest of India) | 4 – 7 Business Days | Delhivery / Shadowfax / DTDC |
| Remote Locations, North-East & J&K | 6 – 9 Business Days | India Post Speed Post / Delhivery |
3Shipping Charges & Payment Modes
- Prepaid Orders: All orders paid online via UPI, Credit/Debit Cards, or Net Banking are eligible for Free Standard Shipping across India, unless specifically stated on promotional bundles.
- Cash on Delivery (COD): COD is available on serviceable pin codes with a nominal convenience fee (if applicable, clearly displayed at checkout) to cover courier physical cash handling charges.
4Real-Time Shipment Tracking
As soon as your shipment is picked up by our logistics courier, an Air Waybill (AWB) number and direct tracking link are dispatched to your registered mobile number via SMS and WhatsApp. You can track the live location and estimated arrival of your consignment at any time.
5Delivery Attempts & Return to Origin (RTO)
Our courier partners make up to 3 delivery attempts before returning an undelivered parcel to our central warehouse. To prevent delivery delays:
- Ensure your complete street address, nearby landmark, and exact 6-digit PIN code are entered correctly during checkout.
- Keep your mobile phone reachable for courier delivery executive calls and OTP verification.
- If a package is marked RTO due to incorrect address or customer unavailability, our support team will reach out to arrange re-dispatch upon address re-verification.
6Damaged or Tampered Package on Delivery
If the external parcel or security tape appears visibly torn, tampered with, or open upon delivery, please refuse to accept the package from the courier agent and report it to us immediately.
If you accept the package, please record a quick unboxing video. In the rare event of transit damage or a missing component, share the video with us within 48 hours of delivery at support@ltrands.com for an immediate replacement.
7Shipping Support & Inquiries
For questions regarding dispatch status, order tracking, address modifications before dispatch, or courier escalation:
Ltrands Technologies Private Limited — Logistics Support
Email: support@ltrands.com
Subject Line: [Shipping Query] Order #{Your-Order-ID}